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Defamation in 140 characters

Courtney Love has been sued for defamation on Twitter. The Cleveland Leader has reported as follows (you can find many more reports and articles here):

Designer Dawn Simorangkir is suing Love for six counts - libel, invasion of privacy-false light, intentional interference with a prospective economic advantage, intentional infliction of emotional distress, and two breach of contract charges. This follows Love's long rants about Etsy.com, a website for artists selling handmade goods, and the designer herself.

Simorangkir claims that in 2008 Love approached her about designing clothes. Love even flew the designer and her husband out to LA from their home in Austin, TX. In February 2009, they started falling out after Simorangkir asked for payment for a custom-made dress that the singer had ordered.

Love apparently raged on Twitter about the designer. I haven't been able to locate her tweet so I can't tell you what the content of the tweet was. Suffice to say it was apparently insulting enough for Simorangkir to sue.

Courtney Love on Twitter.png

At first this seems a little ridiculous. Twitter is a messaging platform where users publish messages or status updates (depending on their preference) in 140 characters or less. Twitter has fast become the preferred communication channel for millions of individuals and businesses. Although the functionality is very limited, by design, the service is tremendously popular and has begun to enter mainstream consciousness due to a number of celebrities tweeting. These celebrities include Love who presently has around 6 221 followers.

Leaving aside the brevity of the typical Twitter post it is important to consider a Twitter user's potential reach. Many of the applications which interface with Twitter allow users to republish, or "retweet", Twitter posts to their users. It isn't difficult to imagine the effect of a defamatory tweet published and republished to thousands, tens of thousands or even hundreds of thousands of users on Twitter alone. A number of Twitter users republish their tweets on other social networking platforms automatically. These platforms include Facebook, FriendFeed and their personal blogs and static websites.

If you take into account the users or visitors who frequent those sites and who may pass those tweets along to their followers and contacts there is the potential for a single 140 character tweet to reach a substantial number of people and do irreparable harm to the person defamed.

People who have been defamed on Twitter should consider contacting Twitter and reporting it to them. Twitter's terms of service do state that Twitter may remove content they find meets certain criteria:

We reserve the right to alter these Terms of Use at any time. If the alterations constitute a material change to the Terms of Use, we will notify you via internet mail according to the preference expressed on your account. What constitutes a "material change" will be determined at our sole discretion, in good faith and using common sense and reasonable judgement.

What is clear is that even short form publications like Twitter posts should not be underestimated.

Risks of bloggers being regarded as citizen journalists?

Given the more stringent test the press must pass when faced with a defamation claim, bloggers should be cautious before claiming the controversial title "citizen journalists".

The tremendous increase in the number of blogs in recent years has, to a degree, given rise to a call for bloggers to be recognised as an extension of or part of the press. After all, so one argument goes, bloggers report on events, express opinions on those events and otherwise conduct themselves as pseudo-journalists. Therefore they should be granted the same recognition and access as the press. To a degree this argument has merit and there are a number of bloggers who function as journalists, often despite not being formally trained as such. Bloggers often specialise in specific areas of interest and may be in a better position to report on relevant issues. We have even seen tremendously popular and effective group blogs emerge on the Web which arguably produce more relevant and engaging news than traditional media. These sites include The Huffington Post and Om Malik's network of blogs. Sites like these present high quality content and are frequently not bound by the production schedules that hamper traditional media production so they are more nimble and report on current events faster than their traditional counterparts.

The one challenge facing these sites is that their bloggers may be unfamiliar with the norms and rules that govern and guide journalists. These norms and rules deal with fact checking, multiple sources and so on. These norms and rules serve a valuable purpose and, theoretically, help keep stories objective and accurate. The press is position to exercise a fair degree of influence on the public in general and this position of influence was one of the factors guiding the courts' approach to the press' liability for such things as defamation. As blogs become more prominent and influential themselves (in many respects blogs are more influential than the traditional press), the same considerations would surely apply to bloggers. Bloggers could be found liable for defamation where they are negligent in their reporting and this means that bloggers should take the same (if not more) care as their traditional journalist counterparts in researching, writing and publishing their stories.

Newspapers who have bloggers posting to their websites are already blurring the lines between bloggers as amateur writers and professional or quasi-professional journalists. In these case there is likely to be little doubt that these bloggers will be held to the same test as the journalists they share the spotlight with. On the other extreme will be those bloggers who post purely for personal reasons and express personal opinions. Hopefully we will see a test emerge from our courts to cater for the range of influence bloggers exert and the tests they should meet when determining liability.

One thing to bear in mind is that the law of defamation is probably well developed enough to address this issue and what we need is a more creative application of the law to the new circumstances bloggers present.

Blogger? Where is your privacy policy?

If you are a blogger, here is something to ponder. If you have comments enabled on your blog or even have people registering on your blog to comment or otherwise interact with your site, you should have a privacy policy in place. Why? Well, because draft privacy legislation doing the rounds in Parliament will require that you publish one on your blog.

The thing is, if you allow people to comment on your blog and, like the majority of blogs these days, your blog contains fields for the commentator's name, email address and web address, you are collecting personal information which is protected by that draft legislation and which, in turn, requires that you publish a policy that tells visitors to your site the following:

  • what information you are collecting;
  • what you are going to do with that information; and
  • manipulation and disclosure of that personal information.

There is an increasing number of legal pitfalls for publishers which must increasingly be dealt with using website terms of use and privacy policies. It sounds like overkill for your blog about your life which you may contribute to once or twice a week for your family members and three friends but that is simply not the case. Like most contracts and terms and conditions we encounter in our daily lives, these sorts of documents become risk management tools. We use them to guard against an array of risks that usually don't occur to people, such as intellectual property infringement and privacy concerns. There are also jurisdictional issues, dispute resolution mechanisms and indemnities.

This may sound like a scam to make lawyers even richer but consider the possible consequences of being sued for copyright infringement on your blog or defamation arising out of inflammatory comments your visitors make. What about personal information stored in your admin section being accessed and sold off by unauthorised third parties? There are real risks which should be borne in mind. Social media empowers everyone to become a publisher. With that power comes the responsibility both to yourself and to your readers to put measures in place to minimise risk.

These implications for smaller publishers got me thinking about what bloggers can do to protect themselves. The usual solution is to either rip terms of use from sites on the Web (which are often poorly drafted or which are not really applicable to our legal system). A better solution is to have your lawyer prepare these documents for you. There is an initial cost which is far outweighed by the cost of litigation.

Why bloggers should blog under Creative Commons license

Blogs are conversational tools. In my mind, the blogging movement's philosophical parent is the groundbreaking work, The Cluetrain Manifesto which pointed out that markets are conversations. A blog is designed to facilitate conversations. Most blogs have certain common elements which have come to be regarded as defining characteristics of what blogs are. These include comments and trackbacks which have been used to continue and spread conversations that started with one post and which have encompassed many more blogs than were initially contemplated.

There is a barrier to a really free conversation using blogs as the medium and this is the tendency to reserve all rights to published posts. The problem with this is that, without the copyright owner's permission, other people may not copy from that blog post or otherwise reproduce and publish that content. A common practice in the blogopshere is to quote from other blogs or sources when publishing a new post and this becomes problematic where those quotes are from content in respect of which all rights have been reserved by the copyright owner. These rights primarily comprise the rights which are protected under the Copyright Act which, in the case of a blog post (which would likely be classified as a "literary work"), the copyright holder retains the rights to:

  • reproduce the content in any manner or form;
  • publish the content if it wasn't published previously;
  • perform the work in public;
  • broadcast that content; and
  • make an adaptation of the work.

This of course means that if a blogger has reserved all his/her rights to the content in that blog post, other people generally do not have the right to quote from it in your own blog post or in anyway, misappropriate the rights that are reserved. The only legal basis on which another person may, for example, republish an extract from that blog post is if to obtain permission from the copyright owner (which need not be the author of the post) or to take advantage of an exception to copyright infringement (these are set out in the Copyright Act although they don't grant blanket permission to unlicensed use of material protected by copyright). This stifles conversations about the subject matter of those protected blog posts and frustrates the purpose of blogs in general, particularly if you accept that they are conversational tools.

Asserting copyright closes off the flow of the conversation because one of the more effective ways of getting your content out there is by having other bloggers reproduce portions of your content and combining it with their take on the subject matter of your post. There is a good reason for copyright and this shouldn't be discounted altogether. Copyright exists to protect the content creator and that content creator's right to make a living from his/her content. The question should rather be what you, as a content creator, are seeking to achieve and whether reserving all your rights to your published content serves that purpose. We mentioned exceptions to copyright infringement earlier in this post and while they do provide an option to other people who want to make use of protected content, the exceptions set out in the Copyright Act are not always well known or understood and may even require legal advice on whether they apply in a given set of circumstances.

The concept of "fair dealing" which was introduced into the Copyright Act through a 1992 amendment to the Copyright Act. Although somewhat vague, the basic idea is that certain acts, while constituting infringements of copyright, are excused because they constitute fair dealing. Fair dealing is one of the exceptions to copyright infringement and it means that, for example, a portion or whole of a blog post may be copied in certain circumstances. These parameters are set out in section 12 of the Copyright Act and are as follows (the parameters which probably apply more to blogging are highlighted in italics):

  • for the purposes of research or private study by, or the personal private use of, the person using the work;
  • for the purposes of criticism or review of that work or of another work; or
  • for the purposes of reporting current events -
    • in a newspaper, magazine or similar periodical; or
    • by means of broadcasting in a cinematograph film.

It is important to remember that fair dealing only applies to literary, musical and artistic works. It does not apply to sound recordings or other works that don't fall into these categories. Just how much you can copy is a balancing act. There is an argument that our concept of fair dealing should be interpreted in line with the American concept of "fair use" which many people mistakenly applies in South African law too. Certainly this is the approach taken in Australia with their concept of "fair dealing". In the United States the following factors are taken into account when determining what constitutes fair use:

  • the purpose and the character of the use;
  • the nature of the copyrighted work;
  • the amount and substantiality of the portion used;
  • the effect on the other party's potential market.

So again it comes down to how much you use. At the very least you must acknowledge your source when you reproduce some of that content. From there you must consider the proportionality of the content use. If you copy whole posts without attributing them and start impacting on the traffic to the other blog, you will likely run into problems. We recommend you seek the author's permission before reproducing content when in doubt. It is also a good idea to check the terms and conditions on the site concerned, if they exist. Some sites prohibit any form of reproduction and this may negate the opportunity afforded by fair dealing.

If your intention, as a blogger, is to have your content and your thoughts distributed as widely as possible, then reserving all your rights to your content is counterproductive. A more effective way of distributing your content and still retaining some control over how your content is distributed is using a combination of Creative Commons licenses. Creative Commons licenses can be used to permit certain uses of your content and while enabling you to retain the rights that are most valuable to you. For example, you could license your blog's content using the Attribution Non-commercial No Derivatives (by-nc-nd) license which entails the following:

This license is the most restrictive of our six main licenses, allowing redistribution. This license is often called the "free advertising" license because it allows others to download your works and share them with others as long as they mention you and link back to you, but they can't change them in any way or use them commercially.

This license scheme enables you to reserve the rights to exploit your content commercially and to have your content shared in the same form you published it in - pretty much what many bloggers would like to do and with the proviso that you are credited as the source of the content. You arguably retain the most valuable rights and still allow the conversation to flow.

It is important to point out that it is still possible to make a living by publishing content under Creative Commons licenses. The key is to select the correct combination of licenses for your specific needs and strike the balance between publishing your content as widely as is possible and still protecting your rights to exploit your content in ways that are most important to you. A goood example of a person who started to publish his content under Creative Commons licences is Andrew Heavens, an Ethiopian photojournalist who decided to publish his photos on his Flickr site under a Creative Commons Attribution-NonCommercial-NoDerivs license (the one described above). When he did this, he discovered something remarkable:

One of the most frustrating things about press photography is the short lifespan of your photographs,¯ says Andrew. You put yourself in a risky situation to record what you consider to be an important, newsworthy event. The resulting pictures flash up on newspaper pages, TV screens and Yahoo! news for a day or so. And then they disappear. The greatest thing that Creative Commons does is give you work an extra lease of life. After the news event has passed on, the photographs are still out there, waiting for someone else to pick up on them, give them a new meaning and use them in a different setting.¯

(Source: iCommons.org)

Creative Commons licenses provide a simpler way to keep conversations going in a truly meaningful way. Reserving all rights to content may seem beneficial in the short term but all it does is to potentially starve the blogosphere of that original and vital content. Using Creative Commons licenses requires is that people think a little differently about licensing schemes and realise that allowing content to be published more widely and legitimately serves a more valuable purpose than holding it all close. There may well be content that should be fully protected. The question is whether your content should be so carefully protected or whether you couldn't, perhaps, let it out to play with the other posts in the blogosphere?

Blogs to play a role in court proceedings?

According to Jim Downing of Smart Mobs, South Korean courts are considering whether the use of Web technology, like blogs, could be integrated into their processes to obviate the need for parties to appear in court:

Weblogs, or Internet diaries, are about to gain more than just curious readers. Korean courts are now experimenting whether they could operate court trials and hearings just through Internet postings, saving everybody the trouble of actually entering the courtroom," the Korea Times reports." The Seoul Administration Court recently designated one of its court units, which rules on labor-management relations and industrial accidents, to develop a prototype model for Internet-based trial models by the end of this month. Although the court has not yet decided on a detailed framework, it plans to allow the parties in lawsuits to submit their list of evidence,legal documents and other data on Weblogs or Internet message boards to be operated by the court. The court decisions will also be announced online. The court also plans to allow people to buy court documents and other requirements in preparing for their lawsuits through the Internet by credit card or mobile-phone payments. Korea has one of the largest Internet populations in the world, with the penetration rate reaching over 70 percent.

Now that is an interesting application of Web technology. I suppose this sort of technology could be used for court proceedings where all that is needed are filings like our application proceedings. In those proceedings the parties must file their papers and need only appear in court to address argument to the court. If there was a way to dispose of the need for oral argument through interrogatories or heads of argument then this method may work.

(via Between Lawyers)