Look and Listen’s ineffective Twitter terms and conditions

Look and Listen started following me on Twitter and because it is a brand I care about, I took a look at its Twitter page on the Web and followed it back. I noticed that its background image contains text regarding its terms and conditions as follows: Visit us on Facebook for T & C’s:Continue reading “Look and Listen’s ineffective Twitter terms and conditions”

Competition rules and the Consumer Protection Act

Update: This post was prepared on the basis of the draft Regulations. The final Regulations were issued on 1 April 2011 and differ from the draft Regulations in some important respects including the requirement to report on various issues which are highlighted in this post. I’ll work on an update to this post in lightContinue reading “Competition rules and the Consumer Protection Act”

Website terms and conditions are surprisingly complex

Website terms and conditions are pretty tough to do properly. They are on just about every website you come across on the Web and are so prevalent that it is easy to take them for granted and also assume that they are all pretty much the same. Often how a website terms and conditions (I’llContinue reading “Website terms and conditions are surprisingly complex”

Zappon, coupons and the Consumer Protection Act

Zappon, a South African coupon site and competitor to the likes of Groupon and Wicount, launched this week to some excitement on Twitter. Coupons are pretty hot commodities these days and coupon site valuations have soared with Groupon famously being valued recently at $6 billion. The phenomenon is global and it is increasingly competitive. Zappon,Continue reading “Zappon, coupons and the Consumer Protection Act”

How tweeting can get you fired

Mail & Guardian had a story a week or so ago about rugby commentator Andrew Lanning’s dismissal by SuperSport after he tweeted information about SuperSport and its parent company, Multichoice. The article’s title, “Fired for tweeting“, was a little misleading (the article clarified the issue, though) and that idea of being fired for using TwitterContinue reading “How tweeting can get you fired”

Free online services may be exempt from the Consumer Protection Act

Consumer Protection Act compliance is not a simple or cheap exercise and one question which may have arisen for some online services is whether they must go through the exercise and incur the cost of ensuring compliance for free online services. While some “free” services are not really free (many “free” services are provided inContinue reading “Free online services may be exempt from the Consumer Protection Act”

Complicated promotional competitions under the Consumer Protection Act

Promotional competitions are a terrific way to create a better awareness about a product, service or brand and generate some buzz. These competitions are on Facebook Pages, dedicated microsites and on company websites. They can be a lot of fun and the prizes are often terrific. Unfortunately for marketers, these competitions are about to becomeContinue reading “Complicated promotional competitions under the Consumer Protection Act”

Disclaimers for social media

Update: I wrote about two models which work better in this context here. Chances are your company has implemented an email disclaimer of some description. It is either set out in full in your email signature or you have a link to a disclaimer on a Web page somewhere. Leaving aside how adequate those disclaimersContinue reading “Disclaimers for social media”

Your website terms and conditions may contain prohibited terms

I’m working on a particularly interesting challenge at the moment which was introduced by proposed regulations to the Consumer Protection Act which goes fully into force in a couple months. First a little background. The Consumer Protection Act will have a fairly radical impact on consumer rights in South Africa. One of the better publicizedContinue reading “Your website terms and conditions may contain prohibited terms”

eBooks and the fine print

Ebooks are increasingly popular as ereaders like the Kindle become cheaper and more readily available. I bought a Kindle DX a couple weeks ago and I love it. It is easy to buy books and other publications and even transfer my small library of PDF ebooks onto it to read. I am not alone andContinue reading “eBooks and the fine print”