Although the tweet was almost certainly not sanctioned by Nokia’s marketing team, it highlights the importance of carefully managing not only access to a brand’s social profiles and establishing clear guidelines for people who do have access to those profiles explaining what acceptable behaviour and content are because whatever is published using those platforms is going to be perceived as representative of the brand to some degree. Aside from the obvious reputational smear, consider the economic impact of a brand that is perceived to have taken a strong stand against its customers, especially at a time when it is undergoing considerable transformation.
A common and persistent misconception about social media is that the ordinary legal rules don’t apply. I still remember the incredulous tweets around the time of the Oscar Pistorius bail application from people who were astonished that a tweet can be defamatory. How often have you retweeted something amusing or even outrageous without a second thought about the possibility that you could be sued for that simple action? As the law stands, both in South Africa and elsewhere, this is a very real risk so the next time you see something scandalous and are about to reshare it, think again.
News channel ANN7 has been the object of both considerable ridicule and controversy lately. On the one hand, the 24 hour news channel launched by the similarly controversial Gupta family has been criticised for poor production values and content and, on the other hand, an Indian company known as Aiplex Software has been filing take down notices with YouTube in an effort to remove a growing number of satirical videos targeting the fledgling station.
A number of Facebook users have reported instances of Facebook cloning. We took a look at this wave of attacks, came up with a couple theories, ran a survey and have a few suggestions for securing your profile.
Facebook is launching its Graph Search product shortly and one of the questions a number of people have asked is how this new feature affects their privacy on Facebook? The main concern many people have is that Graph Search will enable other users who are not necessarily their friends to locate them and discover previously restricted information about them. Fortunately this is not likely to be the case. Facebook, as with other major services, has become far more sensitive to users' concerns and has taken a few steps to reassure users.
The notion that online sentiment is a critical risk factor, especially in the context of stock markets and share trades, is gaining momentum. Australian Dionne Lew, the CEO of The Social Executive, wrote an article for Leading Company titled “Social media: Love it or loathe it, the ASX says you can no longer ignore it” in which she highlights the increasing impact online sentiment in services like Twitter and blogs (still relevant and important after all these years) has on companies’ bottom lines, particularly in the context of stock exchanges.
The Associated Press Twitter profile was hacked yesterday and a fake tweet about a bombing at the White House was published. The result was dramatic, the US stock market plummeted and only recovered about 10 minutes later when AP tweeted that it had been hacked and since locked its Twitter profile down.