About this guide
Thank you for your interest in Web•Tech•Law and how we can help you. This guide will give you an overview of how we work, some aspects of our administrative process and more information about us. This is what this guide covers:
Please contact Paul Jacobson, our managing director, if you have any questions or concerns. Paul’s details are as follows:
Phone: 083 444 8260
You can also contact us through our contact form on our website.
Getting started with Web•Tech•Law
Web•Tech•Law is a consultancy focused on digital risk and data protection. We are not a law firm and we don’t operate like a law firm. Our primary goal is to support you through simpler and more effective digital risk management and data protection models.
Our Appointment Terms are our contract with you and governs the work we do for you. We periodically update our Appointment Terms in an effort to make them easier to read and understand so please feel free to share any suggestions you may have.
Another reason why we ask you to register with us when we first start working with each other is so we can capture your details for quoting and billing purposes. Some clients have raised concerns about having to contract with us before knowing much about us and we understand the concern. At the same time, we aim to simplify the initial process of bringing you on as a client and this is the simplest model we’ve come up with so far. We’re open to suggestions, though.
How we work
Our first goal is to understand your business, your objectives and what you would like to achieve with us. We will probably ask you for more information so we can assess how we can best assist you in achieving your objectives or even suggest other objectives which may serve you better. Sometimes we can do this through an initial chat but, more often than not, we find that we need to set up a time to meet with you (in person or virtually) and have a preliminary discussion where we talk about your business, what you want to achieve and what your challenges are. We believe we add value in these meetings because we will start giving you initial feedback on the risks you face and how to address them so we charge a flat initial fee.
If you feel there is anything we should know, please share that with us? We usually have a pretty good sense of what your challenges are and options available to meet them when we meet (assuming we’ve been briefed beforehand) but the full picture sometimes only emerges when we are talking. If you can give us a fairly complete brief beforehand, our initial meeting will be more focused on possible solutions and less on background.
As with any relationship, communication is vital. Please get in touch if you have questions, concerns or more information which may help us assist you more effectively. We tend to be pretty busy so we may not respond immediately but we aim to give you meaningful feedback or input as quickly as we possibly can. If you feel you are not hearing from us soon enough, please let us know.
As a general rule, we will not expect you to pay us for anything unless we have agreed a fee with you first. The only exceptions to that are when –
- you ask us to do some work for you without an agreed fee in place, on the understanding that we will charge for our services as our applicable hourly rates (our Rate Sheet has more information about hourly rates); or
- we find ourselves in a dispute with you regarding whether you have agreed to a quoted fee and we have done work for you which we intend invoicing you for. In this case we will charge our hourly rates.
The majority of our fees are fixed project fees or retainer fees. We explain how these work in more detail in our Appointment Terms.
We will prepare a quote for a defined scope of work once we have a clear idea of what you need us to do for you and will typically only start doing that work once you have accepted the quote and paid our deposit.
We request payment upfront and, in return, our quotes include a 20% discount in exchange for your upfront payment of the discounted fee. We understand that some clients are not comfortable with this requirement or use payment processes which don’t allow for this so we agree to different payment terms on case by case basis. What will happen is that the 20% discount will fall away for any fees paid after we begin our work.
Where we have an initial meeting with you, charge our fixed fee for that meeting, and you subsequently ask us to do further work for you based on that initial meeting, we will usually deduct the initial meeting fee from our fees for the subsequent work where the initial advice we give you would otherwise form part of that subsequent work. A typical example is where we review a contract for you, advise you to have a new one prepared and you then ask us to do that. In that sort of case, the initial advice would have formed part of a brief to replace an existing contract with a new one. Bottom line, we won’t double charge you.
Even though we are not a registered law firm, we recognise that most of the information you share with us is confidential and we bind ourselves to a variety of confidentiality undertakings in our Appointment Terms.