Converting angry customers into happy ones

This week has been a fairly light week from a blog post perspective and I thought I would end off the week with something a little different and which is pretty relevant to most of my clients. This video is of a talk given by Rob La Gesse from Rackspace. La Gesse is pretty forthrightContinue reading “Converting angry customers into happy ones”

What do clients want and how can lawyers deliver?

John Giles, one of the partners over at Michalsons, published a post every lawyer should read. His post is titled “What clients want” and it certainly got my attention: I recently used an attorney to evict one of my tenants and recover rent that they had not paid. It was really interesting to be onContinue reading “What do clients want and how can lawyers deliver?”