Community feedback: be careful what you wish for

A recent New York Police Department attempt to engage with New Yorkers serves as a reminder that crowdsourcing positive feedback doesn’t always work quite as well as you may hope, if it works at all. As Ars Technica reported: The Twitterverse was abuzz Tuesday evening after the New York City Police Department made what itContinue reading “Community feedback: be careful what you wish for”

What do clients want and how can lawyers deliver?

John Giles, one of the partners over at Michalsons, published a post every lawyer should read. His post is titled “What clients want” and it certainly got my attention: I recently used an attorney to evict one of my tenants and recover rent that they had not paid. It was really interesting to be onContinue reading “What do clients want and how can lawyers deliver?”